Sometimes, when we ship something from overseas to Singapore, the charged weight can be quite a lot higher compared to what we initially estimated based on the item weight stated on the shopping website.
This may be due to the dimensional weight of the item.
Dimensional weight refers to the packaging size of the item. An item might be very light, but if it is packaged in a big box, the dimensional weight might be much higher than the actual weight of the item.
For instance, you may be buying a box of Lego. The weight for the Lego item might only be 500g. However, the box for that Lego could be 1500g based on the dimensional weight.
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Volumetric weight (kg) = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.
The repacking service helps the customer save on shipping costs – by repacking it into a smaller box. This repacking service is only worthwhile if you save more than 2kg on dimensional weight as you would still need to factor in the repacking service charges.
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